Your privacy is important to us.
We respect your privacy and are committed to protecting it.
We are aware of the concerns you may have about the confidentiality of the information and personal data you provide to us.
This policy enables you to obtain additional information about the nature and use we make of the personal data you provide and your rights.
In compliance with Law 67/98, of October 26, on the Protection of Personal Data, we hereby inform you that the processing of personal data collected on the site is our responsibility.
1. Identity and contact details of the data controller.
The data collected on this website are processed by us.
The information collected on our website is administered and controlled exclusively by us.
2.Grounds for data processing legitimacy
We may collect personal data through this website, submitted via the contact form with your consent.
Your data is collected for the purpose of:
– Answering your questions via the contact form;
– Sending you information about our product and service offers, news and events (newsletters).
4. Retention period of your data
The data collected and processed by means of the contact form will be kept only for the duration of the processing of your request, after this stage your data will be destroyed.
5. Recipients of the data
The personal information you provide is used by us to contact you and to provide you with any information you request via our contact form.
Your personal data will never be disclosed to third parties, except in special cases, such as
– To satisfy requirements imposed by law or by the competent governmental or judicial authorities.
6. Data security and confidentiality
We undertake to implement all necessary precautions to preserve the confidentiality and security of your personal data.
7. Your rights and how you can access, amend or oppose the processing of your personal data.
Under the terms of the law on personal data protection, the data holder is guaranteed the right to access, update, amend or delete their personal data, which can be done through the various contacts that we provide.
For any question about the collection and processing of your data, you can contact us by email or through our phone number.
8. Use of data
The personal information provided is used by us to contact you and to provide you with any information you may request via our contact form.
We undertake not to transfer or sell your personal data to third parties.
We will only disclose your personal data if we are obliged to do so by law or by court order.
9. How we use “cookies”.
Cookies are stored on your computer by your browser and only retain information relating to your preferences, and as such do not include your personal details.
In the text below you can find more information about the various cookies we use and the purpose of each one:
– Strictly necessary cookies: They allow you to browse the website and use its applications. Without these cookies, the services you have requested cannot be provided.
– Analytical cookies: These are used anonymously to compile and analyse statistics in order to improve the performance of the website.
– Functionality cookies: These store user preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time you visit.
If you need more information, please contact us using the following email: firstname.lastname@example.org.
Online Dispute Resolution
In the event of a dispute, the consumer can seek redress from an Alternative Resolution Body for Consumer Disputes.
List of entities for the Alternative Resolution of Consumer Disputes
(Under Law No. 144/2015 of 8 September)
GENERAL JURISDICTION ARBITRATION CENTRES
Centro Nacional de Informação e Arbitragem de Conflitos de Consumo [National Centre for Consumer Dispute Information and Arbitration]
Acting throughout the national territory, in areas not covered by another arbitration centre with regional jurisdiction
Contacts: CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa
Campus de Campolide
Tel.: 213 847 484
Centro de Informação, Medição e arbitragem de Conflitos de Consumo do Algarve
Geographical area covered: Contracts entered into in the District of Faro.
Contacts: CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro
Tel.: 289 823 135
E-mail: email@example.com; firstname.lastname@example.org
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Geographical area covered: Contracts entered into in the municipalities of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
Contacts Postal address:
Av. Fernão Magalhães, n.º 240, 1º – 3000-172 COIMBRA
Tel.: 239 821 690
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Geographical area covered: Contracts entered into in the Lisbon Metropolitan Area, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
Contacts Postal Address: Rua dos Douradores, 116, 2º – 1100-207 LISBOA
Tel: 218 807 030
E-mail: email@example.com / firstname.lastname@example.org
Centro de Informação de Consumo e Arbitragem do Porto
Geographical area covered: Contracts entered into in the Porto Metropolitan Area, Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
Contacts Postal Address: Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto
Tel.: 225 508 349
Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de consumo)
Geographical area covered: Contracts entered into in the municipalities of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho, Vila Verde.
Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) 4700 – 030 BRAGA
Tel: 253 617 604
VIANA DO CASTELO:
Av Rocha Paris, nº 103 (Edifício Vila Rosa) 4900 – 394 VIANA DO CASTELO
Tel: 258 809 335
Centro de Arbitragem de Conflitos de Consumo da Madeira
Geographical area covered: Contracts entered into in the Autonomous Region of Madeira.
Contacts Postal Address: Rua Direita nº. 27 – 1º andar – 9050-405 Funchal
Tel.: 291 215 070
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral
Geographical area covered: Contracts entered into in the municipalities of Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela and Vieira do Minho.
Contacts Postal Address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães
Tel.: 253 422 410
More information available at Portal do Consumidor [Consumer Portal] www.consumidor.pt
WHAT ARE COOKIES?
Cookies are small text files stored on your device when you access websites.
They enable us to store a range of information about you, some of which is used to recognise you on future visits to our website and some of which is used to enhance the functionality provided and to improve the performance and user experience of the website.
The type of information that may be analysed using cookies is as follows: user name, email address and password, the internet protocol (IP) address used to connect to the internet, the browser type and version, operating system and platform used for connection, the web addresses (URLs) from which or via which you accessed and left our online services, and the date and time of such activity, among others.
Cookies on websites can be deactivated or managed at any time. To find out how to do this access the “Help” area of your browser.
Please note: it is important to understand that some areas of the website may not function correctly after deactivation of the cookies.
PURPOSE OF COOKIES?
Thus, they enable the elimination of some repetitive actions on the website, as well as supporting the presentation of information, to match your interests as much as possible.
TYPES OF COOKIES USED
Cookies are segmented according to their purpose and expiry date.
Essential cookies are essential access elements to certain areas of the website, such as access to secure areas of the website through login and password. By deactivating the cookies, the same services may not be consulted.
Functionality cookies store the user’s browsing preferences.
Analytical cookies enable the memorisation of the way a certain website is browsed, with the purpose of presenting products or services that meet the user’s needs, by monitoring the website. Examples of such cookies are those that store the most visited pages, the time spent on each page, products or services searched for, etc. These cookies store information of a statistical nature.